Shipping policy

Thank you for shopping with Craftidly. Each order is prepared and packed with care from my studio.

Processing Time

Orders are processed Monday through Friday.

Most orders ship within 1–3 business days. During busy periods or for larger orders, processing may take slightly longer.

You’ll receive a shipping confirmation once your order has been dispatched. Tracking information will be included when applicable.

Shipping Methods

Orders are shipped using reliable carriers such as USPS or UPS, depending on the size and destination.

Shipping times may vary based on location and carrier delays.

For orders shipped without tracking, please allow up to 14 business days from the shipment date for delivery.

If your order has not arrived after that time, please contact me at dstewart@craftidly.com and I'll be happy to help resolve the issue.

Cancellations

Cancellations are accepted before an item has shipped.

If you need to cancel your order, please reach out as soon as possible to Dawn at dstewart@craftidly.com

Once an item has been shipped, cancellations are no longer available.

Studio & Paper Goods

Some small paper goods, including greeting cards, mini prints, and other lightweight studio items, may ship via standard mail without tracking.

If your order has not arrived within 14 business days of shipment, please contact me at dstewart@craftidly.com and I'll be happy to help.

Combined Orders

If you purchase multiple items, they may be shipped together when possible.

Studio goods may be included in vintage shipments when space allows. 

Vintage Items

Many items in the shop are one-of-a-kind vintage pieces.

Signs of age, wear, and patina are part of their character. Please review all photos and descriptions carefully before purchasing.

If you have questions about an item, feel free to reach out to Dawn at dstewart@craftidly.com before placing your order.

Damaged Items

Each item is packed carefully, but if your order arrives damaged, please contact me within 7 days of delivery with clear photos of the item and the packaging.

I will work with you to resolve the issue, which may include a refund or other solution depending on the situation.

Digital Downloads

For digital products, no physical item will be shipped.

Digital files will be delivered electronically after purchase. Please save your files after downloading.

Due to the nature of digital products, they are non-refundable.

If you experience any issues accessing your files, feel free to reach out to Dawn at dstewart@craftidly.com and I’ll be happy to help.

Color and Display Disclaimer

Due to differences in screen settings and monitor calibration, colors may appear slightly different in person.

Contact

If you have any questions about your order, feel free to reach out at dstewart@craftidly.com.